Fixing an expired or broken connection

Why connections expire

Banks periodically end app connections for security — after a password change, enabled two-factor authentication, or simply a security policy at the bank. When that happens the connection shows as expired and stops syncing. Your data in Zypper is untouched; only the live feed is paused. We'll also email you when a connection expires (you can manage that in notification settings).

Reconnecting

1. Go to Settings › Connections
2. Find the connection marked as needing attention and choose to reconnect
3. Sign in to your bank through the secure Plaid window

Reconnecting resumes syncing on the same accounts — history and categorization are preserved, and missed transactions backfill.

If reconnecting keeps failing

Try again after a few minutes — banks sometimes have temporary outages. If it still fails, remove the connection and connect the institution fresh, or contact support and we'll dig in.