Troubleshooting declined or failed payments

The most common cause: your bank declined the payment

If you tried to pay (or reactivate your subscription from your billing settings) and the app still says you need to subscribe, the payment almost always didn't go through — most often because your bank declined the transaction, even if your banking app shows a pending charge.

About that "pending" charge: when a card is declined after authorization, the pending transaction in your banking app disappears on its own, usually within 24 hours. The money was never actually taken.

What to do

• Try a different card. This resolves the vast majority of cases.
• Try paying through Cash App. If your credit or debit card won't go through directly — or through Apple Pay or Google Pay — add the same card to Cash App and choose Cash App as your payment method at checkout instead. Payments made this way sometimes succeed where the direct card payment was declined.
• Call your bank. Ask them to allow the transaction — declines for online subscriptions are often the bank's fraud filter, and they can approve it on their end.
• Check your email address. If your payment succeeded but you still see a subscribe screen, you may be logged in with a different email than the one you paid under — see Signing in to Zypper.

Confirming what happened

If a payment truly succeeded, you'll receive a receipt by email from Zypper. No receipt usually means no successful charge. If you have a receipt and still don't have access, contact support and we'll fix it.