Refund policy

Essentials plan

If you're on the Essentials plan, we'll refund your most recent charge on request — just contact support from the email on your account. Refunds apply to the most recent charge only, and canceling stops any future billing (see Plans, pricing, and billing).

Plans with credit report access

For plans that include credit reports (like Premium Credit), refunds are reviewed case by case. When Zypper retrieves your credit report, the credit bureaus charge us for that report at the moment it's delivered — that cost is incurred on your behalf and can't be recovered. Because of it, charges on credit plans generally can't be refunded once a report has been delivered for the billing period.

That said, if something went wrong — you were charged in error, or you paid and never received your report — contact support and we'll make it right.

Stopping future charges

A refund and a cancellation are separate things: canceling your plan stops future billing at the end of the paid period, whether or not a refund applies. You can cancel anytime from your dashboard settings.